Medical & dental IT · Los Angeles

IT support for medical and dental offices in Los Angeles.

Your front desk, exam rooms, imaging and practice software kept running — and patient data looked after the way the HIPAA Security Rule expects, explained in plain English.

Talk to a technician HIPAA safeguards

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Remote control
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Same-day on-site for emergencies

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Your practice, looked after

Front deskCheck-in PCs, printers & scannersPatched
Practice softwarePractice-management & EHR accessWorking
ImagingX-ray & imaging workstationsChecked
AccountsOwn sign-in per person · MFAOn
BackupsOff-site copy · test restoreTested

Ticket · Front deskResolved

Check-in PC can’t print — fixed remotely before the next patient.

Average response · under 3 min

Illustration. The everyday systems of a practice, kept working and kept safe by one local team.

What we look after

Everything between check-in and checkout.

A medical or dental office can’t wait for IT. When the front desk can’t check patients in, the whole day backs up — so we respond in under 3 minutes on average, fix most things remotely and come on-site the same day for emergencies.

Front desk & exam room PCs

Updates, antivirus, printers, label and card scanners — the computers your staff touch all day, kept fast and patched.

Practice-management & EHR

We keep the computers, network and sign-ins your practice software depends on working, and deal with your software vendor’s support for you when something breaks.

Imaging workstations

X-ray, sensor and imaging PCs often run special software. We look after them carefully, coordinate updates with the vendor and keep them on a protected part of the network.

Network & Wi-Fi

A reliable office network with patient Wi-Fi kept separate from the computers that hold patient records.

Backups & recovery

Copies of your data kept off-site and checked with real test restores, so a dead server or ransomware doesn’t stop the schedule.

Email & accounts

Microsoft 365 or Google email set up with multi-factor sign-in, one account per person and quick removal of access when someone leaves.

HIPAA Security Rule

The safeguards behind patient data.

The HIPAA Security Rule asks practices to protect electronic patient information with administrative, physical and technical safeguards. There is no official “HIPAA certification” — what counts is doing the work and being able to show it. These are the parts IT touches most.

General information, not legal advice. For your own obligations, talk to your compliance advisor or attorney.

Talk to a technician

01
Risk analysis
The Security Rule asks every practice for “an accurate and thorough assessment” of the risks to the electronic patient information (ePHI) it holds, and a plan to reduce them. We help you map where patient data lives — PCs, servers, email, cloud apps — and find the weak spots.
02
Access control
Only the people who need patient records should be able to open them. We set up one account per person, automatic screen locks, multi-factor sign-in and fast removal of access when staff leave.
03
Audit controls & activity review
The rule calls for ways to record activity on systems that hold ePHI and to regularly review records such as audit logs and access reports. We switch the logging on and help you check it.
04
Backups & contingency plan
A data backup plan, a disaster recovery plan and an emergency-mode plan are required parts of the rule. We keep retrievable copies of your data off-site and prove they restore.
05
Encryption & secure transmission
Encrypting laptops, servers and email that carry patient data, and protecting it as it travels over the network, are part of the technical safeguards. We set this up and keep it on.
06
Business Associate Agreements
An IT company that maintains or supports systems holding ePHI is a “business associate” under HIPAA, and your practice needs a written Business Associate Agreement (BAA) with it before it gets access. Ask us about a Business Associate Agreement.

Sources

Ransomware in healthcare

Ransomware is a patient-data problem, not just an IT one.

Patient records are valuable and practices can’t afford downtime, which makes healthcare a favorite target. HHS guidance says that when ransomware encrypts patient data, a breach is presumed unless the practice can show a low probability that the data was compromised.

Source: HHS Fact Sheet: Ransomware and HIPAA

Multi-factor sign-in on email, remote access and admin accounts.
Updates on every PC — and a plan for machines still on Windows 10.
Backups attackers can’t reach, kept off-site and restore-tested.
A written first-hour plan, so everyone knows who to call.

3min

Average response

250+

Servers managed

Questions

Medical office IT, answered.

Straight answers to what practice managers ask us most.

Are you “HIPAA certified”?

Nobody is — HHS doesn’t certify IT companies or products for HIPAA. What matters is that the safeguards are in place and documented. We help with the technical side: risk analysis input, access control, logging, encryption and backups.

Will you sign a Business Associate Agreement?

An IT provider that maintains systems holding patient data is a business associate, so you need a BAA with it. Ask us about a Business Associate Agreement when we talk about your office.

Do you support our practice-management or EHR software?

We look after everything around it — the computers, network, printers, scanners and sign-ins it depends on — and work with your software vendor’s support team when the problem is inside their product, so you don’t have to sit on hold.

What about our X-ray and imaging computers?

Imaging workstations often need specific Windows versions and drivers. We coordinate updates with the imaging vendor, keep the machines backed up and isolate them on the network so an older system doesn’t put the rest of the office at risk.

How fast can you help when something stops working?

Our average response time is under 3 minutes. Most problems are fixed by remote control; for emergencies we come on-site the same day. Call (818) 456 0303.