Creating a HIPAA Compliant Website

HIPAA Compliant Web Development

Having a  web presence is now necessary for attracting patients in this modern day. However, a website in the medical industry isn’t as simple as it is for other sectors. Protecting the privacy of patients is a paramount concern. So how do you ensure your website is HIPAA compliant? We’ve put together a few tips for creating your website.

What is HIPAA?

First, let’s take a look at the HIPAA regulation. HIPAA (Health Insurance Portability and Accountability Act) is a national regulation meant to create standards for security and privacy. Protected Health Information (PHI) is any information that can be used to identify patients; this is what is protected under HIPAA. This information includes patient name, phone number, address, and date of birth.

Other PHI examples:

Name
Address
Dates
Phone number
Fax number
Email address
Social Security number
Medical record number
Health plan beneficiary number
Account numbers
License number
Device identifiers or serial numbers
Web URLs
IP address
Biometric identifiers such as fingerprint
Full-face photos

Under the HIPAA regulations, any healthcare providers and vendors who are in contact with PHI must be compliant with the law. Both traditional practitioners and telehealth providers must have a HIPAA compliant website to protect the information that is collected from patients.

How do you know if your website needs to be HIPAA compliant?

Figuring out if your website needs to be compliant is simple. Ask yourself these questions:

Do you collect any PHI on your website?
Do you store any PHI on servers that are connected to your website?
Do you transmit PHI through your website?

If the answer to any of these questions is “yes” then you need to have a HIPAA compliant website.

doctor on computer woman

Creating A HIPAA Compliant Website

Ensure that your website is using HIPAA, compliant web forms to collect patient information. For WordPress based websites, several plug-ins allow you to include compliant forms directly on your website. These plug-ins include WuFoo, JotForm, Gravity Forms, and a few other options. To make sure that your web-form service is compliant, ask them to sign a Business Associate Agreement to protect your patient’s information legally.

Next, consider the encryption of your data. Encryption is a security measure that further protects the information of you clients of patients. HIPAA has set standards for encrypting patient data in the digital age. Encryption converts your data or written text/PHI unreadable text using algorithms; this data can only be deciphered with an encryption key. HIPAA requires entities to use end-to-end encryption (E2EE). With E2EE only the sender and the intended recipient can view and access data. There is also another form of encryption that is compliant with HIPAA; Full Disc Encryption encrypts your entire computer.

Both providers and patients can trust HIPAA compliant websites. PHI is sensitive information and measures should be taken to ensure the privacy and security of this patient data.

When considering a new website, there certain things you want to ensure are in place for HIPAA compliance. Below we will breakdown the major points to consider are in place.

Secure sockets layer (SSL)
Full data encryption
Full data backup (encryption)
Permanent deletion options
Restricted access for admins and users
Regular password changes
Breach protocol
Appointed HIPAA compliance officer
HIPAA policy published on site
Vendors business associate agreement

There are further precautions to be taken for a HIPAA-compliant site, but these are a few of the most critical points for your business.

Let's breakdown each point individually:

Secure Sockets Layer - SSL

SSL is the standard security protocol for establishing an encrypted link between a web server and a browser. For your website visitors, this means that when they log into your website, everything is safely encrypted.

Data Encryption

In addition to SSL data encryption provides an additional level of security for patient PHI data.
Encryption is important for communications between users and servers, as all data must be encrypted during transmission to make sure no one can read it even if it’s intercepted.

Data Backup

Safely storing patient data is also crucial. For storing data also needs to be encrypted so that only patient information is always kept safe and secure. HIPAA Off-site backup services allow you to create a copy of all the data that you store within your computer systems on a server that is stored off-site. Off-site data is critical in circumstances that may cause harm to your offices like natural disasters.

Permanent Data Deletion

HIPAA requires that data that is no longer relevant to your practice be deleted. If a patient leaves your care, you must permanently delete all of their information from your servers.

At Right On Tech, we are HIPAA certified and experienced in medical industry websites. Our talented team of web developers has worked with a variety of industries, including healthcare.

Are you ready to have a highly-functional HIPAA compliant website? Contact us today to start planning your website.

Standard websites are not made to be compliant with HIPAA’s standards. It is crucial to work with a web developer that is experienced in designing HIPAA compliant websites.

Restricted Access

To ensure the security of information, only administrators should be able to access and make changes to data. Creating restricted access to data creates this security.

Password Changes

Frequent password changes are always a good idea, but with HIPAA, it’s another part of keeping compliant. Regularly changing the passwords for administrators and users keeps sensitive data safe and failure to do regular updates is considered a breach of HIPAA standards.

Breach Protocol

Even if you have followed all the rules to the T and have top of the line security in place, you still need to have a data breach protocol in place. A breach protocol is one that you hope you never use, but it is a great measure to have in place to quickly neutralize a breach if one arises.

Compliance Officer

A HIPAA compliance officer keeps your patient data safe and keeps you compliant. An appointed officer is someone you select to ensure you never fall short of the standards put in place by HIPAA.

Business Associate Agreement

We have already briefly covered Business Associate Agreements with web forms. Business Associate Agreements must be signed and completed by any vendors or service providers you use.

HIPAA Certified Web Developers

Standard websites are not made to be compliant with HIPAA’s standards. It is crucial to work with a web developer that is experienced in designing HIPAA compliant websites. At Right On Tech, we are HIPAA certified and experienced in medical industry websites. Our talented team of web developers has worked with a variety of industries, including healthcare. Are you ready to have a highly-functional HIPAA compliant website? Contact us today to start planning your website.

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