IN-HOME SERVICE(a) Scheduling: Standard service hours are Monday-Friday, 9 AM – 5 PM, Saturday 10 AM – 2 PM. Additional charges may apply for rapid response services or service outside of standard installation hours. (b) Service Jurisdiction: Right On Tech Computer Support Services is currently available for "onsite" services in the following counties located in the state of New Jersey: Bergen County, Morris County, Passaic County, Essex County, and Sussex County. (c) Additional Hardware or Software Install/Service: This service is only available to customers who have already purchased one on-site service and are purchasing this as a second service. Approved services must be one of the following: software installation, software service, memory installation, sound/video card installation, network card installation, modem installation, CD/DVD-RW installation, or CD/DVD-ROM installation. (d) An Adult Must Be Present At Residence or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. IF THE Right On Tech Computer Support Services AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES MAY BE DENIED AND A $129 CANCELLATION CHARGE WILL BE ASSESSED. (e) BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE Right On Tech Computer Support Services AGENT TO YOUR HOME OR BUSINESS. Right On Tech Computer Support Services AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES. (f) Minimum System Requirements (For Wireless Home Networking Only):
(g) Access: The Right On Tech Computer Support Services Agent must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. IF THE Right On Tech Computer Support Services AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED AND A $129 CANCELLATION CHARGE WILL BE ASSESSED. TERMS APPLICABLE TO PAY FOR SUPPORT AND IN-HOME SERVICES:LIMITATIONS TO SERVICE: Right On Tech Computer Support Services AND/OR ITS THIRD PARTY SERVICE PROVIDER RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES ORDERED AND INSTEAD REFUND THE CUSTOMER'S PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS (INCLUDING WIRING OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE CUSTOMER ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY AND/OR ITS THIRD PARTY SERVICE PROVIDER. FORCE MAJEURE: If Right On Tech Computer Support Services and/or its third party service provider's ability to render services is impaired by you or circumstances beyond the control of Right On Tech Computer Support Services and/or its third party service provider, Right On Tech Computer Support Services and/or its third party service provider may choose not to provide services. LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL Right On Tech Computer Support Services AND/OR ITS THIRD PARTY SERVICE PROVIDER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY Right On Tech Computer Support Services AND/OR ITS THIRD PARTY SERVICE PROVIDER OR OUT OF THE INSTALLATION, DE-INSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER. RELEASE OF LIABILITY: BY SIGNING THE FORM BELOW, YOU AFFIRMATIVELY RELEASE AND HOLD HARMLESS Right On Tech Computer Support Services AND/OR ITS THIRD PARTY SERVICE PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM Right On Tech Computer Support Services AND/OR ITS THIRD PARTY SERVICE PROVIDER'S AGENTS, PARTNERS AND/OR THIRD PARTY SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS PARTICULAR SERVICE AND SHALL CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE ESTIMATE OF DAMAGES TO YOU. CHANGES, CANCELLATIONS AND REFUNDSTo change your order you must contact Right On Tech Computer Support Services at 973-986-7901 or via email at info@rightontech.com. Include in the subject line SERVICE CANCELLATION. If calling and no one answers, you may leave a message so that it may be returned as soon as reasonably possible. You may cancel your order if you give Right On Tech Computer Support Services at least 2 hours notice prior to the scheduled performance of services. Cancellations must be completed by calling 973-986-7901 or via email at info@rightontech.com. The payment amount will be fully refunded in the manner the purchase was paid. We stand behind our Service for 30 days. If there is a problem with the service we provided and you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost. PLEASE PRINT AND SIGN AND PRESENT TO AGENT UPON ARRIVAL. Customer Name ___________________________________________________________ |
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